Shipping policy

We currently ship to addresses in the United States. Shipping options, costs, and the estimated delivery date are shown at checkout before payment.

Orders are normally processed within 1-2 business days after payment authorization. Standard delivery is estimated at 2-4 business days after dispatch. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, weather, holidays, or an incorrect address.

When an order ships, we email a tracking number. If tracking shows no movement for 5 business days, or a package is marked delivered but cannot be found, contact support@thefencelys.shop. We will investigate with the carrier and provide an update within 3 business days. If a package is confirmed lost, we will offer a replacement or refund.

Customers are responsible for entering a complete and accurate delivery address. If an order is returned because the address was incorrect, contact us before placing a replacement order so we can confirm available options.